Avène XeraCalm A.D Soothing Concentrate 50ml Offer Tolérance Cleansing Lotion 100ml

Avène XeraCalm A.D. Smoothing Concentrate:

Immediately relieves dry areas prone to intense itching and atopic eczema. This is the SOS care for an immediate anti-itching action, thanks to its formula that combines I-modulia®, the first postbiotic active ingredient derived from Avène thermal water that reduces itching, stimulates the skin's defenses and fights irritation with an extremely concentrated protective and repairing complex that reduces severe dryness peaks to restore the skin's comfort and d'Avène thermal water that is naturally calming, soothing and reduces irritation. Thanks to Sterile Cosmetics®, a unique technology that keeps the product sterile throughout its use, and to an exclusive and perfectly airtight protective packaging, this SOS product guarantees safety and optimal respect for the skin and the skin's microbiome.

Avène Tolerance Cleansing Lotion:

Cleansing lotion for sensitive and reactive skin gently cleanses and removes make-up from the face, eyes and lips. It removes any impurities accumulated during the day, without irritating the skin too much or without drying it out.

Avène XeraCalm A.D. Smoothing Concentrate:

• Ideal for recurrent itching areas, such as the face, body and eyelids;
• Skin types: very dry, irritated and itchy and prone to atopic eczema;
• Preservative-free, fragrance-free, non-comedogenic, formulated with a minimum of ingredients and designed to minimize the risk of allergic reactions; Indicated for the skin of babies, children and adults.

Avène Tolerance Cleansing Lotion:

• Fragrance-free and rinse-free make-up remover;
• Gel texture that guarantees comfort and softness even for the most sensitive skin;
• Formula 99% natural ;
• From 2 years old.

Avène XeraCalm A.D. Smoothing Concentrate:

Apply Concentrate locally during the day to stop the urge to itch and/or to stubborn areas after applying an emollient.

Avène Tolerance Cleansing Lotion:

Apply to face, eyes and lips with a cotton pad or directly with fingertips. No rinsing.

If you wish to cancel your order, you are to do it if the order has not been shipped yet. 

We kindly ask you to contact us or cancel it by yourself at Track My Oder.  

If you decide to contact us, please give us all the necessary information requiring your order like the order number or the email address from which you placed the order. We will answer you contact as soon as possible.  

Please bare in mind that after the order is shipped, we cannot cancel your order anymore. If it is delivered to you, you are always able to return or refuse its delivery. 

If you want to return a product please take into consideration that: 

• the product must have never been used or opened; 
• the product is in its original packaging and sealed, the box or any packaging must be intact; 
• the product conforms all the components that were accompanying it like samples, gift, etc. 

SkinLovers allows you to ask a return for a product within the 14 workdays of its delivery.  

Please contact our costumer service to request for a permit for a return. Please wait for our confirmation email in which we will provide you with all the necessary documents. You should also remember to keep your products in the original conditions.  

If you are returning a product from the European Union you should just prepare the parcel and send it by your regular Post Office to our address. We cannot provide you with information regarding the price of the return. Please remember that it will take some time for the parcel to be delivered back to us. 

If you return from a country outside the European Union, you have two return methods: 

• Regular Mail : you should prepare your parcel and sent it by regular mail to our address. After you send us an email asking for the return, we will send you the invoice that you should attach to your parcel. We cannot provide you with information regarding the price of the return. Please remember that it will take some time for the parcel to be delivered back to us.  
• DHL: this method can only be used by clients who have chosen DHL as their original sender. If you chose DHL, we will arrange the return. The pick-up date will be settled and the company will pick up the parcel from the address you provide us with. After you send us an email asking for the return, we will send you the invoice that you should attach to your parcel. We cannot provide you with information regarding the price of the return. Please remember that it will take some time for the parcel to be delivered back to us. Due to costume, some countries do not allow returns by DHL. 

As soon as we receive the products, we will contact you providing information. 

SkinLovers will pay for the cost of the return in the excepcional condition it was our error.  

We will not pay for the cost of the return if it was caused by the clients or if the client does not want the products. These costs have to be payed by the client. Plus, we will be able only to refund the value paid for the products and not shipping costs (if applicable). 

If, at the moment you receive our order, you identify any product missing, any product is wrong or damage, please report to us immediately by proving us with a photo of the parcel and details of what is missing so that we can investigate the cause of it. If you find that your parcel had been opened before arrival (at costumes, for example), please inform us too. We will try to resolve your problem as soon as possible. We might offer you a refund, a partial refund or a discount code or a reshipment in case of a missing product.

If your order appears as 'Delivered' on the carrier's tracking tool but you can't find the package, you should contact the carrier and ask where the package was left. If you do not receive an answer or would like further clarification, please contact us. We will contact our National Postal Services - in the case of Regular Mail and Express orders - or DHL. If the reply is that the package has actually been delivered, we will not be able to refund you or send you a new package. If the shipment is declared lost, we will refund you.

As we have mentioned before, in case you chose the National Post Office as your delivery method, orders with more than 2 kg will be divided in more parcels so they may have different arrival dates.

Refunds will be proceed to the original account used to pay for the order. It can take 5-10 working days to be processed. You will receive an email confirming the crediting of your account as soon as the refund is process.  

Refund might take 10 or more days to show at your statement. If it does not show, please contact your bank. Refunds by PayPal are available immediately after the refund was processed.