NeoStrata Skin Active Promo Pack

Neostrata Pack is an anti-aging pack containing 2 face care products: 1 Regenerating Night Cream (50ml) and 1 Corrective Day Cream (50ml)

Neostrata Pack provides the essential face care for every skin type.

Neostrata Cell Regenerating Night Cream is a regenerating and fortifying cream that fights the signs of skin aging overnight. With maltobionic acid (5%), glycolic acid (5%), gluconolactone (5%), pro-peptide, Swiss apple and chardonnay grape seed stem cell extracts, vitamin E and acai, pomegranate and cranberry extracts, for a moisturizing, regenerating, stimulating, fortifying, antioxidant, revitalizing and smoothing action.

Moisturizes gently and revitalizes. Stimulates natural cell regeneration. Strengthens the skin matrix and fights the damage caused by daily external aggressions. Ideal for all skin types. Skin is smoother, more even, energized and radiant.

Neostrata Day Cream SPF30 Matrix Corrector is a corrective, anti-aging protective cream that fights premature skin aging. With neoglucosamine (8%), peptides, retinol, vitamin E, pomegranate, rose and coffee extracts and UV filters for a moisturizing, protective, antioxidant, anti-spot, firming and smoothing action.

Moisturizes gently, while evening out the complexion. Remodels skin support and attenuates hyperpigmentation. Provides high sun protection (SPF30). Prevents photoaging and fights against daily external aggressions. Ideal for all skin types. Skin is smoother, more even, protected and luminous.

• Neostrata Skin Active Matrix Regenerator SPF30 50ml Restructuring concentrated cream for daily photoaging care for all skin types.
• Formulated with specific ingredients for remodeling skin support and reducing hyperpigmentation.
• With SPF 30 for effective sun protection.
  
  
• Neostrata Skin Active Cellular Regenerator 50ml High-performance night cream formulated with specific ingredients to regenerate essential skin cells, strengthen the deep skin matrix and reduce oxidative damage.
• The skin becomes firmer, more elastic and brighter.
• All skin types.

Neostrata Skin Active Matrix Regenerator SPF30 50ml: Apply morning and evening to face and neck. Compatible with make-up.

Neostrata Skin Active Cellular Regenerator 50ml: Apply in the evening to face and neck. Can also be applied in the morning. Compatible with make-up.

If you wish to cancel your order, you are to do it if the order has not been shipped yet. 

We kindly ask you to contact us or cancel it by yourself at Track My Oder.  

If you decide to contact us, please give us all the necessary information requiring your order like the order number or the email address from which you placed the order. We will answer you contact as soon as possible.  

Please bare in mind that after the order is shipped, we cannot cancel your order anymore. If it is delivered to you, you are always able to return or refuse its delivery. 

If you want to return a product please take into consideration that: 

• the product must have never been used or opened; 
• the product is in its original packaging and sealed, the box or any packaging must be intact; 
• the product conforms all the components that were accompanying it like samples, gift, etc. 

SkinLovers allows you to ask a return for a product within the 14 workdays of its delivery.  

Please contact our costumer service to request for a permit for a return. Please wait for our confirmation email in which we will provide you with all the necessary documents. You should also remember to keep your products in the original conditions.  

If you are returning a product from the European Union you should just prepare the parcel and send it by your regular Post Office to our address. We cannot provide you with information regarding the price of the return. Please remember that it will take some time for the parcel to be delivered back to us. 

If you return from a country outside the European Union, you have two return methods: 

• Regular Mail : you should prepare your parcel and sent it by regular mail to our address. After you send us an email asking for the return, we will send you the invoice that you should attach to your parcel. We cannot provide you with information regarding the price of the return. Please remember that it will take some time for the parcel to be delivered back to us.  
• DHL: this method can only be used by clients who have chosen DHL as their original sender. If you chose DHL, we will arrange the return. The pick-up date will be settled and the company will pick up the parcel from the address you provide us with. After you send us an email asking for the return, we will send you the invoice that you should attach to your parcel. We cannot provide you with information regarding the price of the return. Please remember that it will take some time for the parcel to be delivered back to us. Due to costume, some countries do not allow returns by DHL. 

As soon as we receive the products, we will contact you providing information. 

SkinLovers will pay for the cost of the return in the excepcional condition it was our error.  

We will not pay for the cost of the return if it was caused by the clients or if the client does not want the products. These costs have to be payed by the client. Plus, we will be able only to refund the value paid for the products and not shipping costs (if applicable). 

If, at the moment you receive our order, you identify any product missing, any product is wrong or damage, please report to us immediately by proving us with a photo of the parcel and details of what is missing so that we can investigate the cause of it. If you find that your parcel had been opened before arrival (at costumes, for example), please inform us too. We will try to resolve your problem as soon as possible. We might offer you a refund, a partial refund or a discount code or a reshipment in case of a missing product.

If your order appears as 'Delivered' on the carrier's tracking tool but you can't find the package, you should contact the carrier and ask where the package was left. If you do not receive an answer or would like further clarification, please contact us. We will contact our National Postal Services - in the case of Regular Mail and Express orders - or DHL. If the reply is that the package has actually been delivered, we will not be able to refund you or send you a new package. If the shipment is declared lost, we will refund you.

As we have mentioned before, in case you chose the National Post Office as your delivery method, orders with more than 2 kg will be divided in more parcels so they may have different arrival dates.

Refunds will be proceed to the original account used to pay for the order. It can take 5-10 working days to be processed. You will receive an email confirming the crediting of your account as soon as the refund is process.  

Refund might take 10 or more days to show at your statement. If it does not show, please contact your bank. Refunds by PayPal are available immediately after the refund was processed.