Bioderma ABCDerm Maternity Bag

Bioderma ABCDerm Gel Moussant is a soft, purifying and non-delipidating cleansing base that preserves the cutaneous and capillary balance of your baby and/or child. Bioderma ABCDerm Gel Moussant respects the skin and scalp and cleanses the skin without drying it, providing maximum safety and tolerance. Bioderma ABCDerm Gel Moussant is suitable for the daily hygiene with rinsing of normal to dry skin for babies and children and can be used on the face, body and hair, leaving the hair softer after use.

Bioderma ABCDerm Hydratant Moisturising Nutri-Protective Milk moisturizes, nourishes, softens and protects the baby's skin from external aggressions. Bioderma ABCDerm Hydratant Moisturising Nutri-Protective Milk is a preventive care in the appearance of skin irritations. Bioderma ABCDerm Hydratant Moisturising Nutri-Protective Milk has a fresh texture that is easy to apply, with excellent tolerance and safety.

Bioderma ABCDerm H2O Micelle Solution is a micellar water that provides gentle, no-rinse hygiene. Bioderma ABCDerm H2O Micelle Solution cleanses, decongests, soothes and refreshes. Bioderma ABCDerm H2O Micelle Solution protects the hydrolipidic film and softens the skin, respecting the balance of more fragile skin. Bioderma ABCDerm H2O Micelle Solution has excellent skin and eye tolerance and is hypoallergenic.

Bioderma ABCDerm Gel Moussant:

• Gently cleans without drying;
• Respects the determined skin of babies and children;
• It does not sting in the eyes;
• Suitable for face, body and hair;
• It does not contain alcohol or parabens.

Bioderma ABCDerm Hydratant Moisturising Nutri-Protective Milk:

• Moisturizer for body and face;
• Easy to spread and quickly absorbed;
• It does not contain harmful ingredients;
• It has a hypoallergenic fragrance.

Bioderma ABCDerm H2O Micelle Solution:

• It cleanses in a delicate way;
• Respects the balance of the skin;
• Hydrates the skin;
• It has excellent skin and eye tolerance;
• No need to rinse.

Bioderma ABCDerm Gel Moussant:

• Gentle surfactants that respect the skin and scalp, cleaning without drying.

Bioderma ABCDerm Hydratant Moisturising Nutri-Protective Milk:

• Glycerin that moisturizes the skin while protecting it;
• Sunflower Seed Oil that helps maintain the skin barrier and prevents water loss;
• Canola Oil that moisturizes the skin.

Bioderma ABCDerm H2O Micelle Solution:

• Micelles of Biomimetic Fatty Acid Esters and Allantoin that clean, protect the hydrolipidic film and soften the skin.

Bioderma ABCDerm Gel Moussant:

Apply to previously wet skin and scalp. Remove with water.

Bioderma ABCDerm Hydratant Moisturising Nutri-Protective Milk:

Apply to the previously cleansed skin of the face and body.

Bioderma ABCDerm H2O Micelle Solution:

Apply whenever necessary, with the help of a disc or cotton compress.  Diaper change and cleaning of the folds, face, eyes and hands.

If you wish to cancel your order, you are to do it if the order has not been shipped yet. 

We kindly ask you to contact us or cancel it by yourself at Track My Oder.  

If you decide to contact us, please give us all the necessary information requiring your order like the order number or the email address from which you placed the order. We will answer you contact as soon as possible.  

Please bare in mind that after the order is shipped, we cannot cancel your order anymore. If it is delivered to you, you are always able to return or refuse its delivery. 

If you want to return a product please take into consideration that: 

• the product must have never been used or opened; 
• the product is in its original packaging and sealed, the box or any packaging must be intact; 
• the product conforms all the components that were accompanying it like samples, gift, etc. 

SkinLovers allows you to ask a return for a product within the 14 workdays of its delivery.  

Please contact our costumer service to request for a permit for a return. Please wait for our confirmation email in which we will provide you with all the necessary documents. You should also remember to keep your products in the original conditions.  

If you are returning a product from the European Union you should just prepare the parcel and send it by your regular Post Office to our address. We cannot provide you with information regarding the price of the return. Please remember that it will take some time for the parcel to be delivered back to us. 

If you return from a country outside the European Union, you have two return methods: 

• Regular Mail : you should prepare your parcel and sent it by regular mail to our address. After you send us an email asking for the return, we will send you the invoice that you should attach to your parcel. We cannot provide you with information regarding the price of the return. Please remember that it will take some time for the parcel to be delivered back to us.  
• DHL: this method can only be used by clients who have chosen DHL as their original sender. If you chose DHL, we will arrange the return. The pick-up date will be settled and the company will pick up the parcel from the address you provide us with. After you send us an email asking for the return, we will send you the invoice that you should attach to your parcel. We cannot provide you with information regarding the price of the return. Please remember that it will take some time for the parcel to be delivered back to us. Due to costume, some countries do not allow returns by DHL. 

As soon as we receive the products, we will contact you providing information. 

SkinLovers will pay for the cost of the return in the excepcional condition it was our error.  

We will not pay for the cost of the return if it was caused by the clients or if the client does not want the products. These costs have to be payed by the client. Plus, we will be able only to refund the value paid for the products and not shipping costs (if applicable). 

If, at the moment you receive our order, you identify any product missing, any product is wrong or damage, please report to us immediately by proving us with a photo of the parcel and details of what is missing so that we can investigate the cause of it. If you find that your parcel had been opened before arrival (at costumes, for example), please inform us too. We will try to resolve your problem as soon as possible. We might offer you a refund, a partial refund or a discount code or a reshipment in case of a missing product.

If your order appears as 'Delivered' on the carrier's tracking tool but you can't find the package, you should contact the carrier and ask where the package was left. If you do not receive an answer or would like further clarification, please contact us. We will contact our National Postal Services - in the case of Regular Mail and Express orders - or DHL. If the reply is that the package has actually been delivered, we will not be able to refund you or send you a new package. If the shipment is declared lost, we will refund you.

As we have mentioned before, in case you chose the National Post Office as your delivery method, orders with more than 2 kg will be divided in more parcels so they may have different arrival dates.

Refunds will be proceed to the original account used to pay for the order. It can take 5-10 working days to be processed. You will receive an email confirming the crediting of your account as soon as the refund is process.  

Refund might take 10 or more days to show at your statement. If it does not show, please contact your bank. Refunds by PayPal are available immediately after the refund was processed.